Free shipping in DK over 499 DKK



Customer service

Shipment

We ship worldwide.  

Denmark: DKK 46,- And free shipping on orders over 499,- DKK

Rest of the world: DKK 250,- 

We use DAO and Postnord when shipping within Denmark. 

 

Payment:

- Visa card

- Mastercard

 

  • We do not charge card fees. (Please note, however, fees can still be charged for card types issued outside the EU. In case of Diners Club and American Express, you must have a direct redemption agreement with Diners Club and / or American Express. The amount will only be withdrawn from your card when the item is shipped.

 

Return Policy:

You may change your mind or receive a damaged product.

As a consumer you have 30 days to cancel when you shop with us.

If you have ordered several different items in the same purchase, but they are delivered individually, the deadline will start from the day you receive the last item.

The deadline means that you have 30 days, from receiving your item, to let us know that you regret your purchase. 

You can only return unused or damaged goods and please make sure to pack the goods you want to return safely and carefully. Please enclose a copy of the original invoice you received when purchasing the product.

If you want to return products write us and we will Email you a return address.

 

How do I shop?

Find the artwork you want to buy and click the "Add to cart" button. Then click on the "Checkout" button in the upper right or press the "View cart" button.

Fill in the customer information, click the "Continue to shipping method" button, select payment form and click on the "Complete order" button.

 

General information:

- Wayne ApS 

Max Müllersgade 18. 1 th

8000 Aarhus C

CVR 39572605

Contact:

- Mail: info@mormorandme.com 

   

Why do you need my phone number when filling in customer information?

I need your phone number to send you a text message informing you when your product is on its way, and where it is to be delivered.     

 

Warranty:

When you shop with us as a consumer, the rules of the Purchase Act apply to goods purchases. This means that you have a right to complain for 24 months. Please contact us before shipping. If your complaint is justified, it means that you can either get the item repaired, exchanged, money back or a discount in price, depending on the specific situation.

 

You must advertise within a "reasonable time" after you have discovered the error. If you advertise within two months after the error is detected, the complaint will always be timely.

If the complaint is justified, we will reimburse your (reasonable) shipping costs. The item must always be returned in proper packaging. Also, remember to get a shipping receipt, so we can reimburse your shipping costs. When returning the item, please include a detailed description of the problem.

 

 Privacy Policy:

We need the following information when you shop with us:

Name, address, phone number and email address.

We record and disclose the personal information needed to deliver the item to you.

The personal data is registered with Wayne ApS, and is stored for five years, after which the information is deleted. We also collaborate with a number of other companies that store and process data. Companies only process information on our behalf, and may not use it for their own purposes. We only work with data processors in the EU or in countries that can provide your information with adequate protection.

The data controller at www.mormorandmeshop.com is Kristian Djurhuus.

You have the right to know what information we process about you. If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. For example if your data is no longer needed for the purpose for which we were going to use it. You may also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@mormorandme.com

 

 

Redress:

If you, as a consumer, want to complain about your purchase, contact Kristian Djurhuus at mail info@mormorandme.com. If we are unable to find a solution, you can file a complaint with:

  • Center for Klageløsning
  • Nævnenes Hus
  • Toldboden 2
  • 8800 Viborg
  • www.forbrug.dk

 

If you are resident in an EU country other than Denmark, you can complain to the European Commission's online complaint portal here - http://ec.europa.eu/odr 

 

 

Withdrawal form:

This form will only be completed and returned if the right of withdrawal is invoked.

Download form: www.emaerket.dk/external-files/pdf/standardfortrydelsesformular.pdf

 

If you have any questions please contact us:

info@mormorandme.com

 

 

 The terms and conditions of trade were last updated on 17.1.2021